Terms of Service

These Terms of Service ("Terms") govern your access to and use of the websites, software, platforms, application programming interfaces, and tools made available by Cassandra Research Pty Ltd ("Cassandra", "we", "us", "our"), including (without limitation) Cassandra's AI tax and legal research tools, knowledge bases, the Cassandra Suite practice tools, and any associated features, content or documentation (together, the "Services").

The Terms incorporate any policies, guidelines, usage rules, plan descriptions, or order forms that we provide or that are published on our websites (including our Privacy Policy and any Data Protection statement). By accessing or using the Services, or by clicking to accept these Terms, you agree to be bound by them. If you do not agree, you must not access or use the Services.

1. Definitions

In these Terms:

Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth), as applied as a law of the Commonwealth and of each State and Territory.

Authorised Professional User means a person who accesses the Services in the course of carrying on a business or profession and who holds all registrations, licences, admissions, authorisations and memberships required by law to provide the relevant professional services to their own clients (for example, registration with the Tax Practitioners Board, admission to legal practice and a current practising certificate, an Australian Financial Services Licence, or registration under a health practitioner National Law).

Content means Input and Output, collectively.

Input means any data, text, files, prompts, documents, instructions or other material that you submit to the Services.

Non-Excludable Rights means any guarantee, condition, warranty, right or remedy conferred on you by the Australian Consumer Law or by any other law that cannot lawfully be excluded, restricted or modified by agreement.

Output means any text, analysis, summary, document, data or other material that the Services generate and return in response to Input.

Regulated Services means any service the provision of which, in the relevant jurisdiction, requires a licence, registration, admission, authorisation, accreditation or membership under any law or professional regulatory scheme, including (without limitation):

• a tax agent service or BAS service within the meaning of the Tax Agent Services Act 2009 (Cth) ("TASA");
• the provision of legal services or engaging in legal practice within the meaning of the Legal Profession Uniform Law as applied in any State or Territory;
• the provision of financial product advice or any other financial service within the meaning of Chapter 7 of the Corporations Act 2001 (Cth), or credit activity within the meaning of the National Consumer Credit Protection Act 2009 (Cth);
• the provision of a health service, clinical diagnosis or treatment, or the supply of a medical device or other therapeutic good within the meaning of the Therapeutic Goods Act 1989 (Cth) or of any health practitioner National Law; and
• the provision of architectural, engineering, aviation, defence, export-controlled or other services that require registration, licensing or authorisation under any applicable law.

You and your means the person who accesses or uses the Services and, where that person does so on behalf of an organisation, that organisation.

A reference to a statute includes any subordinate legislation and any amendment, consolidation or replacement of it.

2. Nature of the Services: Cassandra is a technology company

2.1 Technology only. Cassandra is a technology company. The Services are software tools that use artificial intelligence, including large language models, retrieval systems and related technology, to help users locate, summarise, organise and draft information drawn from sources such as legislation, rulings, case law and other materials.

2.2 No Regulated Services. Cassandra does not provide, and the Services do not constitute, Regulated Services. In particular, and without limitation, Cassandra does not act as your or any other person's registered tax agent, BAS agent, legal practitioner, financial adviser, credit provider, or health practitioner, and provides no tax, legal, accounting, financial, investment, medical or other professional advice of any kind.

2.3 No professional relationship. Nothing in your use of the Services creates any retainer, engagement, fiduciary relationship, duty of care to your clients, solicitor-client relationship, accountant-client relationship, or practitioner-patient relationship between Cassandra and you or between Cassandra and any of your clients. Cassandra owes no professional duty to you or to any third party in respect of the use you make of the Services or the Output.

2.4 Output is an aid, not advice. Output is generated automatically by probabilistic models. It is provided solely as a research and drafting aid for use by Authorised Professional Users, who must independently exercise their own professional skill and judgment ("apply their own mind"), verify all Output against primary sources, and take full and sole responsibility for any advice, service, lodgement, deliverable or decision provided to or made for any client or third party. The Services do not, and are not intended to, replace the independent professional judgment of a qualified person.

2.5 No supervision of your work. Cassandra does not review, supervise, approve, audit or verify your work, your advice to clients, or the use you make of any Output. Cassandra is not responsible for any professional services you provide.

2.6 Descriptive language. Any reference on our websites, in our marketing, or in our documentation to "advisory", "advice", "analysis", "research", "expert" or similar terms is a description of the functionality of the software and the categories of information it helps users to access, organise and draft. No such reference is a representation that Cassandra provides professional advice or Regulated Services, and no such reference is to be construed as Cassandra entering into any advisory, fiduciary or professional engagement with any person. In the event of any inconsistency between such marketing language and these Terms, these Terms prevail.

3. Who may use the Services; registration and accounts

3.1 Intended users. The Services are intended for use by Authorised Professional Users and by businesses for professional and business purposes. The Services are not designed or intended for consumers acquiring them for personal, domestic or household use, and are not of a kind ordinarily acquired for personal, domestic or household use.

3.2 Eligibility. You must be at least 18 years of age and have the legal capacity to enter into a binding contract. If you use the Services on behalf of an organisation, you represent and warrant that you are authorised to bind that organisation to these Terms, and "you" includes that organisation.

3.3 Accurate information. You must provide accurate, current and complete information when registering and keep it up to date. We may require verification of your identity, professional registration, or authority, and may suspend or refuse access where verification fails.

3.4 Account security. You must keep your access credentials confidential, must not share your account or credentials with any other person, and are responsible for all activity that occurs under your account. You must notify us promptly of any unauthorised use or suspected breach of security.

4. Your professional and regulatory responsibilities

4.1 You are responsible. As a condition of using the Services, you acknowledge and agree that you are solely responsible for:

• holding and maintaining all registrations, licences, admissions, authorisations, memberships and insurances (including professional indemnity insurance) required by law to provide your professional services;
• complying with all laws and professional and regulatory obligations applicable to you, including (as relevant) TASA and the Code of Professional Conduct, the Legal Profession Uniform Law and the Australian Solicitors' Conduct Rules, the Corporations Act 2001 (Cth), the National Consumer Credit Protection Act 2009 (Cth), the Privacy Act 1988 (Cth) (including the Australian Privacy Principles and the Tax File Number Rule), the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and any obligations arising for your profession under it, the Therapeutic Goods Act 1989 (Cth) and any health practitioner National Law, and your continuing professional development obligations;
• independently verifying the accuracy, completeness and currency of all Output before using or relying on it, including by checking it against primary sources;
• exercising your own professional judgment in respect of all advice, services, lodgements and deliverables you provide to any client or third party; and
• determining whether and how to disclose to your clients your use of artificial intelligence tools, as required by your professional obligations.

4.2 No discharge of your obligations. Use of the Services, including any compliance-oriented feature (for example, any feature relating to anti-money laundering, lodgement, or regulatory checklists), does not discharge any obligation that the law imposes on you, and does not constitute legal, compliance or regulatory advice.

4.3 Authority over data. You must not submit as Input any information that you are not lawfully authorised to disclose to a third-party service provider, including information subject to legal professional privilege, client confidentiality, or statutory secrecy obligations, unless you have obtained all necessary authorisations and consents.

5. Licence to use the Services; acceptable use

5.1 Licence. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for your internal professional and business purposes during the term of these Terms. We and our licensors retain all right, title and interest in and to the Services.

5.2 Restrictions. You must not, and must not permit any other person to:

• use the Services in breach of any law or in a way that infringes or misappropriates the rights of any person;
• reverse engineer, decompile, disassemble, or attempt to derive the source code, models, weights or underlying components of the Services, except to the extent this restriction is prohibited by law;
• use the Services, or any Output, to develop, train or improve any competing product, model or service, or to benchmark the Services other than for your own internal evaluation;
• scrape, harvest, or extract data from the Services by automated means except through interfaces we expressly provide for that purpose;
• resell, sublicense, rent, lease, or commercially exploit the Services except as expressly permitted;
• circumvent, disable or interfere with any security, rate-limiting or access control feature;
• misrepresent Output as having been verified, reviewed or endorsed by Cassandra, or hold out Cassandra as the provider of any professional advice or Regulated Service;
• present Output to any client or third party as professional advice without first applying your own independent professional judgment; or
• introduce any malware, or use the Services in a manner that could damage, disable or impair the Services or interfere with any other party's use of them.

6. Content: Input, Output and confidentiality

6.1 Your Input. As between you and Cassandra, and to the extent permitted by law, you own all Input. You grant Cassandra a non-exclusive, worldwide, royalty-free licence to host, process, transmit, and use Input solely as necessary to provide, secure, maintain and improve the Services and to comply with law. We handle Input in accordance with our Privacy Policy.

6.2 Input warranties. You represent and warrant that you have all rights and authorisations necessary to submit your Input and to grant the licence in clause 6.1, and that your Input does not infringe the rights of any person, is not unlawful, and is not submitted in breach of any confidentiality, privilege or secrecy obligation.

6.3 Output. Subject to your compliance with these Terms and to the rights of third parties, and to the extent Cassandra holds any right, title or interest in Output, Cassandra assigns that interest to you on creation, so that you may use Output for your professional and business purposes. You are solely responsible for your use of Output.

6.4 Output is not unique and is not warranted. Because of the nature of the technology, Output is not guaranteed to be unique; the Services may generate the same or similar Output for other users. Output may be inaccurate, incomplete or out of date. Cassandra makes no representation that Output is fit for any particular purpose, and clause 7 applies to all Output.

6.5 Client and personal data. Where Input contains personal information or client information, you are responsible for ensuring that you have a lawful basis, and all necessary authorisations and consents, to disclose that information to Cassandra and to have it processed through the Services, and for complying with your own obligations under the Privacy Act 1988 (Cth) and any applicable confidentiality, privilege or secrecy obligations.

6.6 Feedback. If you provide feedback, comments, ideas or suggestions about the Services, we may use them without restriction and without any obligation to you.

7. Accuracy, verification and no reliance

7.1 Probabilistic technology. Artificial intelligence and machine learning are evolving fields. The Services operate probabilistically and may produce Output that is incorrect, incomplete, outdated, internally inconsistent, or that fabricates citations, authorities or facts ("hallucinations"), notwithstanding any accuracy measures, citation features, or expert-review processes we may apply.

7.2 You must verify. You must not rely on Output, and must not provide Output to any client or third party as advice or as a deliverable, unless and until you have independently verified it against primary sources and applied your own professional judgment. Any accuracy statistics, scores, benchmarks or "expert-reviewed" descriptions we publish are indicative only, relate to test conditions, and are not a warranty as to any particular Output.

7.3 No reliance. To the maximum extent permitted by law, you accept all risk arising from your use of, or reliance on, the Services and any Output. This clause does not exclude any Non-Excludable Right.

7.4 Acknowledgement. You acknowledge that you have read and understood clauses 2, 4, 7 and 8, and that you accept the Services on the basis set out in them.

8. Domain-specific notices

These notices supplement, and do not limit, clauses 2, 4 and 7.

8.1 Tax and tax return lodgement. The Services, including any feature that assists with the preparation or electronic lodgement of returns, statements or other documents, are software tools only. Cassandra is not your registered tax agent or BAS agent and does not provide tax agent services within the meaning of TASA. Where the Services facilitate lodgement, that lodgement is prepared and effected by you (or by a Tax Practitioners Board-registered practitioner who is responsible for it) under your or that practitioner's own registration and credentials, and you or that practitioner remain solely responsible for the correctness and lawfulness of all lodged documents and for compliance with TASA and the Code of Professional Conduct. Cassandra does not verify the information you lodge and is not responsible for any tax position taken by you or your client.

8.2 Legal. Output is not legal advice and does not give rise to any solicitor-client relationship or retainer. Legal practice may lawfully be carried out only by a person who is admitted and holds a current practising certificate. An Authorised Professional User who is so entitled remains solely responsible for any legal advice or document provided to a client. Using the Services does not, of itself, attract legal professional privilege, and you are responsible for managing privilege and confidentiality.

8.3 Medical. Output is not medical advice, clinical diagnosis, or treatment, and the Services are not intended to be used as a substitute for the independent clinical judgment of a registered health practitioner, or for patient self-diagnosis or self-treatment. Cassandra does not represent or supply the Services as a medical device or other therapeutic good within the meaning of the Therapeutic Goods Act 1989 (Cth), and you must not use the Services as such unless you are lawfully authorised to do so and have satisfied yourself of all applicable regulatory requirements. A registered health practitioner remains solely responsible for all clinical decisions and for compliance with the applicable National Law and the Medical Board's standards.

8.4 Financial and credit. Output is not financial product advice or any other financial service within the meaning of Chapter 7 of the Corporations Act 2001 (Cth), and is not credit assistance or a credit service within the meaning of the National Consumer Credit Protection Act 2009 (Cth). Cassandra does not hold an Australian Financial Services Licence or an Australian Credit Licence. You must hold any licence or authorisation required for your activities.

8.5 Other regulated domains. Where you use the Services in connection with aviation, defence, architecture, engineering, export-controlled or other regulated activities, Output is general information only and you are solely responsible for compliance with all applicable licensing, registration, authorisation and export-control regimes (including, as relevant, requirements administered by the Civil Aviation Safety Authority and the controls under the Defence Trade Controls Act 2012 (Cth) and related legislation).

9. Fees, GST and payment

9.1 Fees. You must pay all fees for the Services in accordance with the prices and plan terms set out on the applicable pricing page or order. Some features may be offered at no charge or bundled with a paid plan; we may change or withdraw any no-charge feature at any time on reasonable notice.

9.2 Currency and GST. Unless a different currency is specified on the pricing page or order, fees are payable in Australian dollars (AUD). Where required by law, displayed prices include GST. Cassandra will issue a tax invoice for taxable supplies. If a fee is expressed to be exclusive of GST, you must pay, in addition, an amount equal to the GST payable on that supply.

9.3 Billing and renewal. Subscription fees are billed in advance for the applicable billing period and, unless cancelled in accordance with these Terms or the plan, renew automatically for successive periods at the then-current price. You authorise us (and our payment processor) to charge your nominated payment method.

9.4 Price changes. We may change fees. We will give you at least 30 days' notice before a fee increase takes effect for your next billing period. If you do not agree to the new fee, you may cancel before it takes effect; continued use after the effective date constitutes acceptance.

9.5 Refunds and disputes. Except as required by law (including for any breach of a Non-Excludable Right) or as expressly stated in these Terms, fees are non-refundable. To dispute a charge, contact service@cassandraresearch.com within 30 days of the relevant invoice. We may correct pricing or billing errors.

9.6 Non-payment. We may suspend access where fees are overdue, after giving you reasonable notice and an opportunity to remedy.

10. Third-party services and AI providers

10.1 The Services rely on, and may integrate with, third-party providers (including artificial intelligence model providers, hosting providers and integration partners). We provide access to third-party websites, resources and integrations as a convenience only. We do not control, and are not responsible for, third-party content, products or services, and your use of them may be subject to separate terms between you and the third party.

10.2 We do not warrant that any third-party component will be continuously available, and we are not liable for any unavailability, change or discontinuation of a third-party component, except to the extent of any Non-Excludable Right.

11. Availability, changes and beta features

11.1 Availability. We aim to keep the Services available but do not warrant uninterrupted or error-free operation. The Services may be unavailable during maintenance, updates or events beyond our reasonable control.

11.2 Changes. We may modify, add to, or discontinue features of the Services. Where a change materially reduces the core functionality of a paid plan to your detriment, we will give you reasonable prior notice and, if you do not accept the change, you may terminate the affected plan and receive a pro-rata refund of prepaid fees for the unused period.

11.3 Beta features. Features identified as beta, preview, trial or experimental are provided "as is", may be changed or withdrawn at any time, and are excluded from any service commitment, to the maximum extent permitted by law.

12. Intellectual property; trade marks

12.1 We and our licensors own all intellectual property rights in the Services, including the software, models, system prompts, knowledge bases, user interfaces, documentation and the "Cassandra" and "Cassandra Research" names and logos. Except for the licence in clause 5, no rights are granted to you in respect of those materials. You must not use our trade marks without our prior written consent.

13. Confidentiality

13.1 Each party may receive confidential information of the other. The receiving party must keep the disclosing party's confidential information confidential, use it only to exercise its rights and perform its obligations under these Terms, and protect it using reasonable measures. This clause does not apply to information that is public (other than through breach), independently developed, or required to be disclosed by law or regulator, and does not limit our handling of Input in accordance with our Privacy Policy.

14. Privacy and data protection

14.1 We collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and our Privacy Policy at https://www.cassandraresearch.com/data-protection, which forms part of these Terms. You are responsible for your own compliance with privacy and data protection law in respect of any personal information you submit, including obtaining any consents required for disclosure to, and processing by, Cassandra and its sub-processors.

15. Term, suspension and termination

15.1 Term. These Terms apply from when you first access the Services and continue until terminated in accordance with this clause.

15.2 Your termination. You may terminate at any time by cancelling your plan and ceasing to use the Services. Unless required by law, fees already paid are non-refundable on termination by you for convenience.

15.3 Suspension and termination by us. We may suspend or terminate your access:

• immediately, on notice, if you materially breach these Terms (including any breach of clause 4 or 5), if your use poses a security, legal or reputational risk, if you become insolvent, or if required by law; or
• for convenience, by giving you at least 30 days' notice, in which case we will refund a pro-rata portion of any prepaid fees for the unused period of a paid plan.

15.4 Effect of termination. On termination, your licence ends and you must cease using the Services. We may delete your Input and account data after a reasonable period in accordance with our Privacy Policy and applicable law. Clauses that by their nature should survive (including clauses 1, 2, 4, 6.2 to 6.6, 7, 8, 12, 13, 16, 17, 18, 19 and 20) survive termination.

16. Disclaimers and the Australian Consumer Law

16.1 Australian Consumer Law preserved. Nothing in these Terms excludes, restricts or modifies any Non-Excludable Right. To the extent that any provision of these Terms would, but for this clause, contravene the Australian Consumer Law or any other law, that provision is to be read down only to the extent necessary so that it does not contravene that law.

16.2 "As is". Subject to clause 16.1, and to the maximum extent permitted by law, the Services and all Output are provided "as is" and "as available", and we exclude all representations, warranties, guarantees and conditions other than those that cannot be excluded by law. Without limitation, we do not warrant that the Services or Output will be accurate, complete, current, fit for any particular purpose, error-free, secure or uninterrupted.

16.3 Not professional advice. Subject to clause 16.1, you acknowledge that the Services are experimental technology, that Output is not professional advice, and that you must not rely on the Services or Output as a substitute for advice from a qualified professional who applies their own judgment.

16.4 Limitation under section 64A. Subject to clause 16.1, and to the extent permitted by section 64A of the Australian Consumer Law, our liability for failure to comply with a consumer guarantee in respect of services (other than a guarantee that cannot be limited under that section) is limited, at our option, to: (a) supplying the relevant services again; or (b) paying the cost of having the relevant services supplied again.

17. Limitation of liability

17.1 Exclusion of certain loss. Subject to clause 16.1, and to the maximum extent permitted by law, neither party is liable to the other for any indirect, incidental, special, consequential or exemplary loss, or for any loss of profit, revenue, business, goodwill, opportunity, anticipated savings, or loss or corruption of data, however arising.

17.2 Cap on liability. Subject to clause 16.1, and to the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms or the Services, however the liability arises (including in contract, tort (including negligence), under statute or otherwise), is limited to the total fees paid by you to Cassandra for the Services in the 12 months immediately before the event giving rise to the liability.

17.3 Your reliance and advice. Subject to clause 16.1, we are not liable for any loss arising from your reliance on Output, from any advice, service, lodgement or deliverable you provide to any client or third party, or from your failure to comply with any law or professional or regulatory obligation.

17.4 Reduction for your contribution. Our liability is reduced to the extent that your acts or omissions (or those of your personnel) caused or contributed to the relevant loss.

18. Indemnity

18.1 You indemnify Cassandra and its officers, employees and contractors against any loss, liability, cost or expense (including reasonable legal costs on a solicitor-and-own-client basis) suffered or incurred arising out of or in connection with:

• your breach of these Terms;
• your use of the Services or any Output, including any advice, service, lodgement or deliverable you provide to any client or third party in reliance on, or derived from, the Services;
• any Input that infringes the rights of, or causes harm to, a third party, or that you were not authorised to submit;
• your breach of any law or any professional or regulatory obligation; and
• any claim made against Cassandra by your client or any third party relating to any of the above.

18.2 Your liability under clause 18.1 is reduced proportionally to the extent that Cassandra's negligence or breach of these Terms caused or contributed to the relevant loss.

19. Dispute resolution

19.1 Notice and good-faith negotiation. Before commencing any proceeding (other than for urgent interlocutory or injunctive relief), a party must give written notice of the dispute to the other party and the parties must attempt in good faith to resolve it. You may contact us at service@cassandraresearch.com.

19.2 Mediation. If the dispute is not resolved within 30 days of the notice, either party may refer it to mediation administered by the Resolution Institute (or another body the parties agree on) before commencing litigation. This clause does not prevent a party from seeking urgent relief from a court.

19.3 Courts. Subject to clauses 19.1 and 19.2, the courts of Victoria, Australia and the courts competent to hear appeals from them have exclusive jurisdiction, and each party submits to that jurisdiction.

19.4 Statutory rights preserved. Nothing in this clause limits any right you have to make a complaint to a regulator or ombudsman, or to bring proceedings in a tribunal (including the Victorian Civil and Administrative Tribunal), where that right cannot lawfully be excluded. Nothing in these Terms requires you to resolve a dispute by arbitration or prevents you from participating in proceedings brought by a regulator.

20. General

20.1 Governing law. These Terms are governed by the laws of Victoria, Australia.

20.2 Variation. We may amend these Terms. For changes that are minor, administrative, beneficial to you, or required by law, we may make them effective on posting. For other changes that are materially adverse to you, we will give at least 30 days' notice (for example, by email or in-product notice), and if you do not agree you may terminate before the change takes effect. Continued use of the Services after the effective date of a change constitutes acceptance.

20.3 Assignment. You may not assign or novate these Terms without our prior written consent. We may assign or novate these Terms to an affiliate or in connection with a merger, acquisition, reorganisation or sale of assets, on notice to you.

20.4 Entire agreement. These Terms (together with the documents they incorporate) are the entire agreement between the parties about the Services and supersede all prior representations and agreements. To the extent of any inconsistency, the order of precedence is: (1) any signed order or master agreement; (2) these Terms; (3) other policies and documentation.

20.5 Severance. If a provision of these Terms is void, voidable, illegal or unenforceable, it is to be read down to the extent necessary to be valid, or, if it cannot be read down, severed, without affecting the remaining provisions.

20.6 Waiver. A failure or delay in exercising a right is not a waiver of it, and a single or partial exercise does not preclude any further exercise.

20.7 Notices. We may give notices to you by email to your registered address or by in-product notice. You may give notices to us at service@cassandraresearch.com.

20.8 Force majeure. Neither party is liable for any delay or failure to perform (other than an obligation to pay money) caused by an event beyond its reasonable control.

20.9 Relationship. The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, employment or fiduciary relationship.

20.10 Service of process. Cassandra accepts notices and service of process at service@cassandraresearch.com and at its registered office.